It could help you to see the right person for treatment or could save you a trip to the practice, since we may be able to deal with your health concerns by phone or email.

Every initial appointment is an online triage, this means that you will need to fill out an  online triage form, once submitted, you will be booked in for a telephone consultation,the GP will then give you a call you at home or work to see if your issue can be diagnosed over the phone. If you require medications the surgery will send your prescription to the pharmacy of your choice so you can collect it.

If the GP believes that a face-to-face consultation is necessary then you will recieve an appointment at the surgery between 11am-12am or 5pm-6pm - depending on when your initial telephone consultation was.

Why do we use telephone consultations?
By initially having telephone consultations we are able to provide more appointments each day and therefore have a considerably shorter waiting list, as well as saving patients a trip to the surgery if they can be easily diagnosed. We have been able to increase the number of appointments by 25% each day and found that the Did Not Attend (DNA) rate dropped from the previous 12% - everyone picks up their phone!
Please note that if you have issues with online services, our admin team is happy to assist.

Our reception desk is open between 08:00 and 18:30 Monday to Friday
0208 472 5234

We have early appointments on Mondays from 8.00am and late appointments on Friday evening up to 6.30pm,  but if you need a later appointment we offer extended hours appointments between 6.30pm and 9.00pm Monday to Friday or Saturday mornings between 9.00am and 13.00 in conjunction with other local practices.